ITIL-4-Foundation Exam Preparation Material

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Question No. 1

Identify the missing word in the following sentence.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

Answer: D

Question No. 2

How should an organization adopt continual improvement methods?

Answer: B

Question No. 3

What are the MOST important skills required by service desk staff?

Answer: A

Question No. 4

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

Answer: D

Question No. 5

What is the purpose of service level management?

Answer: B

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